Tech for Techs™ - built by a plumber, for the trades.
A field service app
built for the trades.
I run a plumbing shop in Lancaster County, and Friendly is the software I built to run it. It runs it today: the schedule, the jobs, the estimates, the invoices, the reminders that go out to customers.
It is not open to other shops yet. That happens next year, once the last bugs are out of it. Leave your email and I will tell you the day it is.
It is a waitlist, not a signup. One email when it opens, nothing else.
app.hifriendly.app
Everything included
Every feature, every size. No asterisks.
Job Management
Create, assign, and track jobs from first call to final invoice. Every job, every tech, every status - in one place.
Customer Records
Full customer history, assets, job notes, and contact info. Know everything before you knock.
Clock In / Clock Out
Techs clock in from the field. You see hours in real time. No more guessing at end of week.
Invoicing & Estimates
Build estimates, get approval, convert to invoice. Customer pays via link - no login required.
Automated Comms
Appointment reminders, confirmations, and updates go out to customers by text and email, automatically. Set it once, it runs itself.
Pricebook & Materials
Your rates, your parts, your packages. Build a job in seconds with items you've already priced.
Scheduling & Calendar
See every tech's day at a glance. Drag, assign, done. Built for shop owners, not software people.
Roles Built In
Everyone from tech to owner gets a view built for their role - a tech sees today's jobs and their clock, a manager or owner sees the whole shop.
Customer Portal
Customers approve estimates and pay invoices via link. No login required. No app to download.
Review Requests
Automated review requests go out after the job, with your Google review link, so happy customers actually leave the review instead of forgetting.
Service Agreements
Maintenance plans with automated outreach that keeps recurring work on the calendar - no chasing.
Reports & Analytics
Revenue, jobs completed, tech hours, close rates. See exactly how the shop is running.
Why I built it
We ran the shop on one of the big field-service platforms. The price when I signed was $2,673 a year for two seats, plus $795 for premium support I could not describe to you if you asked. We put a third person on partway through the year, and that seat was not going to carry the discount at renewal — I only found that out because I went and read the numbers and called to ask. Then three add-ons, each its own contract, signed over about six weeks, the first of them charged to me before it was switched on. One of them billed by the minute at a rate I was never told out loud — $2.25 on the sales call, $4.50 in the contract I signed that same afternoon. It ran 436 minutes past its allowance mishandling my customers’ calls, which came to $1,962. In February I was billed again, the day after the second of two written confirmations that billing was paused. We paid $5,974.05 in all. So I built our own. It went live in our shop in April 2026 and it has run it since.
How it is priced
Priced for the size of the shop, not the length of the login list.
Most of this software charges by the head. Add a tech, pay again. Put someone in the office who does nothing but look at the schedule, pay again. The shops that grow get charged for growing, and the ones that hold steady end up paying for seats nobody signs into.
Friendly is one price for the whole shop, set by how many trucks you run. Everyone who works there gets a login. The office gets a login. Nothing is held back for a higher tier, because there are no tiers, and there is nothing you have to call somebody to unlock.
I will publish the numbers before it opens.
Common questions
FAQ
Can I use it now?
Not yet. It runs my shop today, and it opens to other shops next year, once the last bugs are out. Leave your email and I will tell you when.
What is it going to cost?
One price for the whole shop, set by how many trucks you run, with every feature included. Not per seat. I will publish the numbers before it opens.
What software does this replace?
Jobber, Housecall Pro, FieldPulse - or spreadsheets and a whiteboard. If you're managing more than a couple of trucks and still using paper or Excel, this was built for you.
Who built this?
I did. I run a plumbing shop, I got tired of what we were paying to run it, and I built this to replace what we were paying for. It went live in my shop in April 2026 and it has run it since.
What trades does it support?
Plumbing, HVAC, electrical, and mechanical. If you're a field service contractor with 1 truck or a full crew, it fits.
Want to know when it opens?
One email, the day Friendly opens to other shops. That is the only thing I will use it for.