Last updated: July 2026
These terms govern your use of Friendly (operated by the founding team). By creating an account or using the service, you agree to them.
Friendly is a field-service management platform for trade businesses. It includes jobs and scheduling, customer records, estimates and invoicing, a pricebook and materials catalog, automated customer text messaging, a customer portal, and reporting. AI-assisted features generate suggestions that require your review before use.
You must be at least 18 years old, operate a legitimate business, and have the authority to bind your organization to these terms.
You are responsible for keeping your credentials secure, for the activity of users on your account, and for promptly reporting any unauthorized access to us.
You may not use the service for unsolicited messaging or spam, phishing, harassment, or any violation of the TCPA, CAN-SPAM, or other applicable laws; to misrepresent your identity; or to reverse-engineer, circumvent, or gain unauthorized access to the platform. Violations may result in immediate suspension.
You own and control the customer data you enter into Friendly. You are responsible for having the right to collect it and for obtaining any consent required for the communications you send. Friendly provides the infrastructure and acts as your processor; it is not responsible for the lawfulness of the data you upload or the messages you choose to send.
You bear full legal responsibility for compliance with SMS regulations, including obtaining consent, honoring opt-outs, and accurately identifying your business. The platform automatically processes STOP requests, and you must not attempt to circumvent them. See our SMS Policy.
AI-produced summaries and draft messages are suggestions only and require your review before they are sent or relied upon. Friendly does not guarantee their accuracy or appropriateness.
Paid plans (Solo, Crew, Shop) are billed in advance through Stripe. Annual billing is the standard rate; month-to-month adds a 20% premium. Fees are non-refundable except where required by law. Pricing may change with 30 days' notice. Accounts may be suspended after a failed payment is not resolved within 7 days.
New accounts start with a 45-day free trial, no credit card required. The trial includes the full app for running your shop — jobs, scheduling, customers, estimates, invoicing, pricebook, clock in/out, and reports. Features that carry a real per-use cost to us — outbound texting, automated review requests, electronic payments, and outbound email — stay locked until you subscribe, whether you subscribe during the trial or skip the trial and subscribe when you sign up. All data you enter during the trial is preserved for you.
We may suspend or terminate accounts for violations of these terms or for SMS abuse, in serious cases without prior notice. You may cancel at any time; your data is retained for 90 days after cancellation and then deleted.
The service is provided "as is," without warranties of any kind. Friendly is not liable for lost revenue, lost data, missed jobs, or other business outcomes. To the maximum extent permitted by law, our total liability is capped at the fees you paid in the 30 days preceding the claim.
You agree to indemnify Friendly against claims arising from your use of the service, your violation of these terms, your non-compliance with applicable law, or your handling of customer data and communications.
These terms are governed by the laws of the Commonwealth of Pennsylvania. Any disputes will be resolved in the state or federal courts located in Lancaster County, Pennsylvania.
We may update these terms from time to time. Material changes will be communicated by email. Continued use of the service after an update constitutes acceptance.
Questions about these terms? Email us at hello@hifriendly.app.